Refund and Returns Policy

Effective Date: 01/01/2025

Thank you for shopping at 9 Hub. We value your satisfaction and strive to provide high-quality products. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

• You may return eligible items within 24 hours from the date of delivery.
• To be eligible for a return, items must be in their original condition, unused, and in the original packaging.
• Certain items, including but not limited to perishable goods, digital products, gift cards, and personalized items, are non-returnable.
• Customers must provide proof of purchase (receipt or order confirmation).

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 business days and credited to the original payment method.
• Shipping and handling charges are non-refundable.
• If a refund is delayed or missing, please check with your bank or payment provider before contacting us.

3. Exchanges

• We only replace items if they are defective or damaged upon arrival.
• If you need to exchange an item, please contact us within 3 days of receiving the product.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
• We recommend using a trackable shipping service to ensure successful delivery of returned items.

5. Cancellations

• Orders may be canceled within 24 hours of purchase if they have not yet been processed.
• Once an order has been shipped, it cannot be canceled but may be eligible for a return.

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact us at:

9 Hub
Email: Mail@9hub.shop

By purchasing from 9 Hub, you acknowledge that you have read and agree to this Return and Refund Policy.